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Privacy Policy

Last Updated: 14/04/2025

This Privacy Policy outlines how we collect, process, store, and safeguard your data when you use our service to download videos from third-party platforms, such as TikTok, YouTube, Facebook, and similar sites. Our aim is to protect your privacy, ensuring data is handled transparently, securely, and in compliance with applicable laws. Using the service signifies your agreement to the principles below. If you do not agree, please refrain from accessing the service.

1. Data We Collect

We gather specific data to operate the service, enhance user experience, and meet legal obligations. Collection is limited to what is necessary and handled with strict oversight.

  • When you enter a video URL from TikTok, YouTube, or Facebook for downloading, the system records the URL to process your request. This data identifies the video and delivers it in the correct format, but it is not retained long-term after completion.
  • If you contact us via forms, email, or support channels, such as to report an issue with a video download, we may collect your email, name, or message content. For instance, you might provide an email when asking how to download a video from a specific platform, enabling us to respond with detailed guidance.
  • Technical details are automatically captured, including your IP address, browser type (e.g., Firefox, Chrome), operating system (e.g., Windows, Android), device type (e.g., laptop, smartphone), and language settings. These details help optimize performance, such as ensuring the interface displays correctly on your phone.
  • Usage patterns are tracked, covering aspects like access times, viewed pages, download frequency, or system errors. For example, we might note that you encountered an error downloading a YouTube video on a specific date, aiding our technical team in diagnosing and resolving issues.
  • Cookies and similar technologies store preferences, such as language or interface settings, and track traffic metrics. For instance, a cookie might save your choice of English to display the correct language on future visits.
  • Aggregated, anonymized metrics, such as total daily users or successful download rates, are collected to evaluate service effectiveness. These figures guide improvements, like identifying which platform users prefer most.

We do not intentionally collect sensitive personal details, such as phone numbers, home addresses, or financial information, unless you voluntarily provide them through contact channels. If this occurs, such data is protected rigorously under this policy.

2. How We Use Your Data

Data is processed to ensure seamless service operation, improve quality, and comply with legal requirements. Each type of data serves a distinct purpose, managed with precision.

  • The system uses URLs you submit to retrieve and deliver video files in formats like MP4 or MP3, depending on your request. This enables the core function of downloading videos from platforms like TikTok.
  • Support requests rely on data you provide. If you report a download failure, such as a Facebook video blocked by regional restrictions, we use your email or error details to communicate and offer solutions, like verifying a valid URL.
  • Usage analysis enhances user experience. Metrics on access frequency or errors inform optimizations in interface design, download speed, and system stability. For example, if multiple users face issues with Instagram downloads, we may update the system to address this.
  • Security measures utilize technical data, such as IP addresses, to detect and block unauthorized activities, like bulk downloads via bots, protecting the system and other users' rights.
  • Anonymized metrics, such as comparing download volumes from YouTube versus Twitter, guide feature development. These insights might prompt us to support additional platforms in the future.
  • Legal compliance involves processing data when required by authorities. If a court mandates data related to illegal activity, we follow strict procedures to provide only what is necessary.

Data is not used beyond these purposes unless you explicitly consent or law mandates otherwise.

3. Data Security and Storage

We implement stringent technical and organizational measures to shield your data from unauthorized access, loss, or unintended alteration, ensuring safety throughout its lifecycle.

  • Data resides on secure servers with advanced encryption. For example, URLs or support emails are stored temporarily for processing and deleted after a set period, typically weeks, unless retention is legally required.
  • Access is restricted to authorized personnel bound by strict confidentiality rules. Only designated technicians can view error logs, for instance, to fix issues, with no use for other purposes.
  • HTTPS protocols encrypt data transmitted between your device and our system, preventing interception or tampering during actions like submitting a video URL.
  • Continuous system monitoring detects threats, such as hacking attempts or malware, keeping data secure. Regular security audits further strengthen our safeguards.

No system is entirely risk-free. We advise against sharing sensitive details unless necessary and recommend using strong passwords and antivirus software to bolster your security when accessing the service.

4. Sharing Data with Third Parties

Your data is not sold, traded, or transferred, except in specific cases to support the service or meet legal obligations, always with robust security measures.

  • Technical partners, like server hosts or analytics providers, may access data to maintain operations. For instance, an analytics tool might process anonymized usage stats to optimize performance, but it is bound by confidentiality agreements.
  • Authorities, such as courts, may receive data if legally required, like during investigations of copyright violations via the service. We limit disclosures to the minimum necessary.
  • To protect rights, data may be shared in disputes. If someone alleges you illegally downloaded a Twitter video, relevant data could clarify responsibilities, used strictly for resolution.

Third parties receiving data are contractually obligated to uphold confidentiality and use it only for specified purposes within our collaboration.

5. Your Rights

We respect your privacy and provide the following rights to manage your data, within the bounds of applicable law.

  • You may request access to stored data, such as emails or URLs you submitted, to understand what we hold.
  • If data is inaccurate, like a mistyped email in a support ticket, you can ask for corrections to ensure accuracy.
  • You may request deletion of personal data, such as contact details from support queries, unless retention is needed for legal or dispute purposes.
  • You can opt out of cookies via browser settings, though this may disrupt features like saved language preferences.
  • If you believe your privacy rights are violated, you can complain to us or your country's data protection authority.

Contact us through the “Contact Us” section to exercise these rights. Requests are processed within 30 days, unless complex or legally extended.

6. Cookies and Tracking

Cookies and similar tools enhance user experience and assess service performance, with clear objectives.

  • Essential cookies ensure functionality, like maintaining sessions for seamless URL submissions during a single visit.
  • Analytics cookies gather anonymized data, such as visit counts or error rates, to refine the system, like pinpointing slow downloads.
  • Optional cookies save preferences, such as language or theme, for a consistent experience across visits.

You can disable cookies through browser settings, but this may affect functionality. Cookies do not collect sensitive details or support external advertising.

7. Third-Party Links

The service may link to platforms like TikTok, YouTube, or Facebook for video downloads. We are not responsible for their privacy policies, content, or security. For example, if you submit a Vimeo URL, Vimeo’s policy governs data you share with them. Review their policies before providing details. Your interactions with these platforms are your responsibility.

8. Policy Updates

This policy may be revised to align with service changes, technology, or legal requirements. Updates could involve data collection methods, security measures, or new features, like supporting additional platforms. The latest version will be posted on our website with its effective date. Continued use after changes implies agreement with the updated policy. Check periodically for current terms.

9. Contact Us

For questions about this policy or data handling, reach us at [email protected], with responses within 24-48 business hours. Alternatively, use the online form at address for prompt submissions.

We value your cooperation in upholding privacy, ensuring data is managed securely, transparently, and in accordance with the law.